I have spoken at ElevateCX, Support-Driven Expo, SaaStock, and other events.
Topics covered range from scaling teams, agent experience, top metrics, and knowledge-centered support to how to create exceptional customer experience.
- CX Summit 2024
“Turn your front-line employees into Super Agents with Generative AI.”
Unleash the power of CX! Boost your business!
Online. January 25, 2014.
View the presentation here. - CXHappinessMeetUpCopenhagen
“From good to great: Strategies for scaling and motivating your team” Fireside chat host with Miinto, Goodiebox, and Lakrids by Bülow.
Copenhagen. August 23, 2023. - ElevateCX
“Top Metrics to Prove Value in a Market Downturn”
San Diego. April 27, 2023.
“Is NRR the top metric to prove value in a market downturn? As the pressure on the economy continues to build, customer experiences are more varied than they’ve ever been.” - CXHappinessMeetUpChicago
Fireside chat with Thankful.
Chicago. April 25, 2023. - Support-Driven Expo
“Getting Started With Knowledge-Centered Service workshop”
Las Vegas. October 20 & 22, 2022.
“The old adage, “knowledge is power,” rings especially true now, as companies look for ways to increase customer loyalty and advocacy. In this session, learn to empower your customer service agents with the knowledge that helps them better serve their customers.” - “Creating your revenue-generating CX powerhouse”
Fireside chat with Lang.ai.
Chicago. October 19, 2022.
https://www.lang.ai/blog/creating-your-revenue-generating-cx-powerhouse - ElevateCX
“A Personal Journey to Find The Three Pillars of Agent Happiness”
Denver. September 29 & 30, 2022.
“Happy Agents Make Happy Customers! Delivering excellent customer service starts with treating your front-line staff as you want your customers to be treated. Learn about the three pillars and how they can help your agents provide stellar service in every customer interaction.” - No Bad Conversations
With Klaus and weWow.
Amsterdam. November 11, 2021. - Project A Knowledge Conference 2021
“Why customer centricity is everything” panel discussion
Project A. October 8, 2021.
https://pakcon21.project-a.com/event/project-a-knowledge-conference/planning/UGxhbm5pbmdfNzAyODc1 - CX Day 2021
“CX efter Covid-19”
Dansk Industri. September 16, 2021.
https://www.danskindustri.dk/brancher/di-handel/kurser/events/cxday-konference-og-awardshow-2021/ - Danish Ecommerce Awards 2021
Presenting the award for best subscriptions service (to Goodiebox) at Dansk Erhverv Danish Ecommerce Awards 2021.
Dansk Erhverv. May 20, 2021. - SaaStock EMEA Online 2020
“Product-Led Customer Success – A Company-Wide Approach to Customer Friendship”
SaaStock. October 12, 2020.
Product-Led Customer Success is not just about the product or the customer. Product-Led Customer Success means that you guide the customer through the changes that they have to make to achieve the value they are seeking through technology and SaaS. Part of it is how you use the product, part of it is not. Get insights into how you drive a company-wide customer-centric philosophy and methodology embracing both the success and friendship elements of strong and sustainable customer relations.
https://saastock.tv/categories/category-N4rMes4hTNk
- Clubhouse
– Host on “Beyond Customer Experience” on February 18, 2021.
– Host on “Beyond Customer Experience” on February 11, 2021.
– Co-host on “Beyond Customer Experience” on February 3, 2021.
– Co-host on “Beyond Customer Experience” on January 27, 2021.
– Speaker on “Customer Success vs Customer Experience” on January 24, 2021.
– Co-host at “CS&CX Coffee Bar” on January 21, 2021.
– Speaker on “Customer Success vs Customer Experience” on January 17, 2021. - “The Great Customer Experience”
E-commerce Denmark 2017. March 27, 2017.
“Customer experience has become the new competitive battleground. How to create the best customer experience + the current state & future of AI in customer service.”
https://www.slideshare.net/TueSttrup/the-great-customer-experience-73707057